Adding or consolidating call centers Free nude girls on live webcam no signup

Rated 4.16/5 based on 521 customer reviews

The implementation of technology that automates call handling and improves personnel productivity throughout an organization is resulting in significant cost reduction and enhanced customer service.Consolidation: Two premier healthcare organizations – Banner and Emory University – exemplify how communication-center consolidation is successfully being used as a cost-reduction strategy by this industry.Until Emory’s March 2002 consolidation, there were five separate call facilities that supported Emory’s healthcare community.

An increasing number of large, multi-facility healthcare networks are reducing their communications overhead by consolidating multiple communication centers into a single facility.

“Our consolidated communication center has enabled us to reduce both operating expenses and call-processing time,” said Johns.

“We’ve cut our operator staff by 18 full-time employees – more than half – and are now processing about 3,000,000 calls, compared with 120,000 calls prior to our communication-center consolidation.” Banner is so pleased with the results that it plans to build a second communication center in Phoenix to serve an additional four facilities with the two centers backing up each other.

For the past 11 years, computer-telephony integrated solutions have been instrumental in maintaining a level of expected service and professionalism, according to Vince Johns, who is responsible for Banner’s communication-center operations.

For the communication-center consolidation in 1998, Banner created a universal communications workstation by integrating CTI database, attendant workstation applications, and communication-center applications with the health system’s existing phone system and other communications components.

Leave a Reply