Global address book not updating when running in cached mode
The offline address book is a snapshot of information from the Global Address List (GAL).
Therefore, not all the information in the GAL is available in the offline address book.
Thank you If OWA is working fine means that GAL is being updated properly.
To cross verify goto ESM - default Global Address list - properties - preview tab and check for updated information.
It is only the autofill that shows the wrong alias. I have no idea why they would do that, but considering everything else I have encountered, this really does not suprise me.
If you have any other ideas, they are certainly welcome.
However, I'm very stuck, and even my co-workers aren't sure what's going on here.
If you are in Cached Exchange Mode and your connection status is Disconnected, Trying to Connect, or Offline, you can see only the information that is in the offline address book.
Note: If you're using Cached Exchange Mode, we recommend that you download the full details of the offline address book.
This reduces the number of times the Outlook window might become unresponsive and the number of unnecessary connections to the Microsoft Windows Server Active Directory.
If Outlook is left running constantly in Cached Exchange Mode, it automatically updates the offline address book about one time per day depending on updates on the computer that is running Exchange.